Utilizing your insights to empower our selections
All through the previous 12 months, ExamOne has been altering. We’ve taken steps to make sure we’re targeted on the correct factor—you, our buyer. We launched new leaders to our group who’re passionate and enthusiastic in regards to the expertise purchasers have with ExamOne. As we proceed our quest to ship the best ranges of high quality, service, and help, the voice of the shopper is a key device in measuring our efficiency.
In June, we carried out our annual buyer satisfaction survey. By way of this survey, our aim is to higher perceive our clients’ experiences throughout all interactions with our firm. We’re utilizing the insights you shared with us to empower the choices we make subsequent to proceed serving as a invaluable companion to you.
How we will serve you higher
Your suggestions helped us determine 3 key areas the place we will create a greater expertise for our clients: turnaround instances, scheduling, and communication. Here’s a transient overview of how we plan to deal with the alternatives you highlighted.
Cut back turnaround instances
Our workflows, methods, and reporting strategies are being assessed to determine methods we will enhance turnaround instances. As our processes enhance, these time-saving enhancements may be handed on to purchasers and candidates.
In October, updates to the ScheduleNow platform, made it even simpler for you and your consumer to handle examination appointments. Our updates embrace a contemporary interface tailor-made to cell gadgets and a scheduling course of that requires fewer clicks. By way of ScheduleNow, brokers and candidates now even have the choice to cancel or reschedule an appointment. This and different enhancements to our scheduling platforms and processes assist simplify the scheduling course of and enhance availability.
Enhance communication and sources
To enhance interactions with purchasers and to make sure our ExamOne service representatives and area groups can rapidly talk and resolve points rapidly, we’re usually monitoring our system and phone efficiency requirements. The last word aim is to reply calls as rapidly as attainable, resolving points effectively, and never leaving a buyer ready.
Our groups are dedicated to offering options and pleasant help day by day. Learn extra
As these motion plans proceed to develop, we’ll share progress and subsequent steps with you immediately.
Thanks to everybody who accomplished our buyer survey. We admire your honesty and keenness. The survey is be provided every year, and we worth your suggestions. We stay up for implementing some constructive adjustments as a direct results of your enter.